Communication
Email as a reliable follow-up channel
Send transactional and operational notifications to keep stakeholders informed.
Key benefits
User follow-up
Confirm and inform across charging journeys.
Ops communication
Send operational messages to the relevant teams.
Durable channel
Leave a reviewable trail on the recipient side.
How it works
Email notifications inform users and teams about key events in the charging journey and operations. It is the standard channel for transactional and operational follow-up. Without a reliable channel, users miss confirmations and teams miss alerts. Email remains the most widely accepted B2B communication foundation.
- 1
Define events
Identify the moments that justify an email.
- 2
Notify recipients
Email goes to users or teams as appropriate.
- 3
Complement if needed
SMS or WhatsApp take over for more urgent cases.
In the EVCCAT platform
Configured events trigger emails to the relevant recipients. The channel coexists with SMS and WhatsApp depending on urgency or user profile.
Use cases
Session confirmation
The user receives an email related to their charge.
Reservation information
A reserved slot is confirmed by email.
FAQ
Often for standard follow-up. SMS and WhatsApp complement time-sensitive cases.
Yes. The channel serves users and operational communication.
See what EVCCAT can bring to your charging network
Talk with our team about your infrastructure, operations and monetization needs.