Communication
Reach users when urgency matters
SMS complements email for highly operational or time-sensitive information.
Key benefits
Fast reach
Reach the user's mobile without depending on an open app.
Short messages
Ideal for alerts and operational reminders.
Email complement
Keep email for detail, SMS for urgency.
How it works
SMS notifications send short alerts and messages to users. They suit time-sensitive information that must reach mobile quickly. Some messages cannot wait for an email to be opened. SMS brings immediate reach, useful for critical alerts and reminders.
- 1
Identify urgent cases
Select the events that justify an SMS.
- 2
Send the message
The SMS goes to the relevant recipient.
- 3
Keep the channel mix
Email and WhatsApp remain available for other journeys.
In the EVCCAT platform
Relevant events trigger an SMS. The channel sits in the email / WhatsApp mix according to urgency and communication profile.
Use cases
Reservation reminder
An SMS reminds about an upcoming slot.
User alert
Time-sensitive information is pushed to mobile.
FAQ
No. It complements email for short, urgent messages.
Yes. The choice depends on the channel best suited to the journey and audience.
See what EVCCAT can bring to your charging network
Talk with our team about your infrastructure, operations and monetization needs.