Communication
A conversational channel for your users
Add WhatsApp to your communication mix to reach users on a widely adopted channel.
Key benefits
Conversational channel
Reach users where they already communicate.
Local reach
Useful in markets where WhatsApp is dominant.
Communication mix
Complements email and SMS without replacing them.
How it works
WhatsApp notifications let you communicate with users on a widely adopted conversational channel. They enrich the email / SMS mix for certain charging journeys. In many markets, WhatsApp is where users actually respond. Integrating it avoids limiting communication to classic channels alone.
- 1
Choose journeys
Identify cases where WhatsApp adds the most value.
- 2
Notify the user
The message goes out on WhatsApp according to configuration.
- 3
Keep multi-channel coherence
Align content with email and SMS to avoid contradictions.
In the EVCCAT platform
WhatsApp notifications fit into configured journeys alongside email and SMS to inform users at the right moment.
Use cases
WhatsApp-first market
Journey confirmations go out on users' preferred channel.
Nearby support
Operational messages quickly reach the user on mobile.
FAQ
No. It adds to the mix according to audiences and journeys.
Its value depends on WhatsApp adoption among your users and your communication journeys.
See what EVCCAT can bring to your charging network
Talk with our team about your infrastructure, operations and monetization needs.